Frequently asked questions

Browse our Collections, choose your bracelet size, and add the piece to your shopping bag. When you are ready, proceed to checkout and complete your details. You will receive an order number on confirmation.

We accept major credit and debit cards. All prices are shown in Australian Dollars (AUD) and are charged at checkout.

If your order has not yet been dispatched, our client service team can amend or cancel it. Please contact us as soon as possible through Quick Help or email us with your order number.

We ship Australia-wide and to the international destinations listed at checkout. Domestic Parcel Post and International Standard both include tracking. Australian orders of A$60 or more ship free, and other rates are shown at checkout.

Ready-to-ship pieces are dispatched within 48 hours of payment, and made-to-order DIY bracelets within 72 hours. Standard delivery within Australia typically arrives in 3-7 business days. Your tracking number is emailed to you automatically the moment your order is dispatched.

Measure snugly around your wrist with a soft tape or a strip of paper, then add roughly 1cm for a comfortable fit. Our bracelets are offered from 14cm to 20cm.

Keep your piece away from perfume, salt water, and prolonged direct sunlight. Wipe gently with a soft dry cloth after wear, and store it separately to avoid scratching. Many clients also like to cleanse their stones under moonlight.

Yes. Each bracelet is strung with natural crystal beads, so colour and internal patterns will vary slightly from piece to piece, a signature of genuine stone.

Because each piece is handmade in small batches, change-of-mind purchases are eligible for one exchange or store credit within 14 days of delivery (unworn, original condition and packaging) rather than a refund to the original payment method. Your Australian Consumer Law rights for faulty goods are never limited. See Returns & Exchanges for the full policy.

Of course. One size exchange within Australia is complimentary: we post the replacement size to you at our cost, and you post the original back (a tracked service is recommended). Reach out through Quick Help or email us and we will arrange it.