Frequently asked questions

Browse our Collections, choose your bracelet size, and add the piece to your shopping bag. When you are ready, proceed to checkout and complete your shipping and payment details. You will receive an order number on confirmation.

We accept major credit and debit cards. All prices are shown in Australian Dollars (AUD) and are charged at checkout.

If your order has not yet been dispatched, our client service team can amend or cancel it. Please contact us as soon as possible through Online Chat or the enquiry form with your order number.

We currently ship Australia-wide, with international shipping available on request. A flat shipping fee is applied at checkout.

Orders are prepared within 1–2 business days. Standard delivery within Australia typically arrives in 3–7 business days. You will receive tracking details once your order is dispatched.

Measure snugly around your wrist with a soft tape or a strip of paper, then add roughly 1cm for a comfortable fit. Our bracelets are offered from 14cm to 20cm. A visual sizing guide is available on every product page.

Keep your piece away from perfume, salt water, and prolonged direct sunlight. Wipe gently with a soft dry cloth after wear, and store it separately to avoid scratching. Many clients also like to cleanse their stones under moonlight.

Yes. Each bracelet is strung with natural crystal beads, so colour and internal patterns will vary slightly from piece to piece — a signature of genuine stone.

We accept returns of unworn pieces in their original condition within 14 days of delivery. Please contact client services with your order number to arrange a return.

Of course. Size exchanges are complimentary within Australia. Reach out through Online Chat or the enquiry form and we will arrange the exchange for you.